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Oh the things you learn in life / ER visit.

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agentwhale007 View Drop Down
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Forum's Noam Chomsky

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    Posted: 06 October 2010 at 2:42pm
So I found out last night that my health insurance is based on a zone-coverage. That was something I didn't know.

The story:

Last Thursday I started to feel pretty bad, with the normal symptoms: Sore throat, clogged sinuses, chest congestion, bad cough, etc. You know the drill.

I hoped it was a virus that would run its course, but five days later I'm still getting worse, which means one thing: It's time for Jeff's twice-yearly case of upper respiratory infection and bronchitis! Just like I've had twice per year since I was about 11.

Like any good college kid, I schlep on down to the local walk-in clinic.

I ask the lovely lady at the counter "Do you take Cigna?"

She informs me in only the semi-nicest way that the patient is responsible for checking their health insurance before seeing a doctor. Cool. I'll call the number on the back of my insurance card.

After three lovely transfers from phone assistant to phone assistant, I get the answer I didn't want to hear: "I'm sorry sir, your coverage area is still listed as Central Florida. We can change you over to the Southeast Ohio coverage zone for free but it won't take effect until Nov. 1. For now, you just have urgent care and emergency room coverage."

Well fat lot of good Nov.1 will do me right now. I didn't even know health insurance had "coverage zones." Why even have zones if you can just switch them every month for free anyway?

I ask the clinic folks "Hey can you just bill me as saying I needed "Urgent care?"

With a glare the nurse answers "No. We don't do that here."

So, back in my Hyundai, I look up on my phone to find another place to go.

Ah ha! Holzer Urgent Care Clinic! Only 25 minutes across town and I can get my meds.

So, I drive out there. I walk into the very ER-looking sliding doors into a waiting room, and start filling out the new patient form at the counter.

I ask the secretary at the desk: "You take Cigna, right?"

"Yes sir!" I got back with a smile.

Victory. I ask the follow up question: "So you guys bill as "Urgent care," right?"

"Oh, no, sorry, we bill as a general practitioners visit."

I should point out that I am normally very nice to service and customer-relations folks, because their jobs tend to suck, and I don't want to make it any worse. But yesterday, I was running a 100* fever, I was coughing up large balls of green gook, and I hadn't breathed out of my nose in days.

"Why does your sign out front have "URGENT CARE" in bright red letters then? What sense does that make?"

"Sorry sir, that's just how we do it."

Sitting back in my Hyundai a second time, contemplating going back home, laying down and letting the gunk fill my lungs until I die instead of dealing with another insurance problem.

Then I figure, hey, why not just use the ER portion of my coverage?

So to the emergency room I went.

I guess one of the better parts of living in rural Southeast Ohio is that there is not a lot of people anywhere ever, including the wait line at the hospital, which was none.

In less than an hour, I was in, processed, diagnosed (Sinus infection and bronchitis), had my prescriptions and was out.


Crucial life lessons learned here:
  • Insurance is confusing and frustrating.
  • Urgent care is a lie.
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usafpilot07 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote usafpilot07 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 2:46pm
Urgent care is a scam. They sucker people in all the time around here, it's sad really, because it hurts everyone that works at the hospitals, and most of UC's patients too.


Sorry to hear you're sick though, I'm sure that Ohio winter coming up isn't going to help any.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote choopie911 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 2:47pm
My coverage zone is Canada. My healthcare therefor sucks and I'm a communist.
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Forum's Noam Chomsky

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Post Options Post Options   Thanks (0) Thanks(0)   Quote agentwhale007 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 2:51pm
Originally posted by usafpilot07 usafpilot07 wrote:

Urgent care is a scam. They sucker people in all the time around here, it's sad really, because it hurts everyone that works at the hospitals, and most of UC's patients too.


Normally I'd be fine with them billing me as just a general practitioners visit, because it's much cheaper that way. Not this time though, I needed it to actually be "Urgent care."

Back at UCF I'd go to a walk-in clinic when I was sick, because I know what I have and I know what I need, I just need a doctor to write me the slip saying I can have it.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote High Voltage Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 2:56pm
You must be doing it wrong, Whale. See here in 'MERICA we have the best healthcare system in the world. Insurance companies aren't the problem either, it's that damn Obamacare. If the LIBERALS hadn't crammed that bill down our throats you would have been able to walk in the first clinic and get your meds. But that's what you get in our entitlement culture, stop feeding off the government and earn your own way in life. I heard great things about prayer too, try that next time.















Hope the meds work, feel better. How well do you handle cold weather?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bravecoward Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 3:06pm
OU has a clinic on campus. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oldsoldier Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 3:37pm
Ever deal with ChampVA, TriCare, Medicare you think your little exercise was frustrating, just wait for whats now in store for you under the NEW Healthcare Plan (that dems wanting re-election are distancing themselves as fast as possible from now that the TRUTH about it is out). If the Fed systems can not handle the three plans mentioned above, how well do you think the machine is going to handle 350million on a simular set up of plans monitored by the Feds and the IRS.

Try going to a non-VA facility with an 'emergency' you little exercise was easy, try a floating clot, FOX Hospital ER, communicating with the VA, now that was a hope I don't die while they wait for authorization to do something couple of hours.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Gatyr Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 3:37pm
Originally posted by choopie911 choopie911 wrote:

My coverage zone is Canada. My healthcare therefor sucks and I'm a communist.

It's a shame you don't get to experience the best health care system in the world.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stratoaxe Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 3:45pm
Urgent care clinics are there if you need urgent care but want to pay a doctors office level copay (a little more, but still) and not deal with ER bills.

As a rule, urgent care is a flat copay like a doc visit. But with the ER, you get a separate bill for doctor, ER, and radiology / lab / etc,plus er deductibles, etc. ER's are massive debt centers, because you're covering for the people who refuse to pay.

But as was mentioned, urgent care is misleading. It's a doc visit after hours and without an appointment.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote agentwhale007 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 4:18pm
Originally posted by stratoaxe stratoaxe wrote:

Urgent care clinics are there if you need urgent care but want to pay a doctors office level copay (a little more, but still) and not deal with ER bills.

As a rule, urgent care is a flat copay like a doc visit. But with the ER, you get a separate bill for doctor, ER, and radiology / lab / etc,plus er deductibles, etc. ER's are massive debt centers, because you're covering for the people who refuse to pay.


I wish I knew why the places that call themselves "Urgent Care" clinics don't actually bill you - or can't bill you - as urgent care.

As I understand it, If I am out of my coverage area I have two options - Urgent or ER. I just don't know who actually bills as urgent care or what it even is or why it is an option with my insurance if nobody bills that way.

With my insurance, everything is a flat copay - "Urgent care" is $50 and ER is $100, with everything else done at the ER being billed back to Cigna.

At least I think it's that way. I'm beginning to realize I don't know crap about insurance.

Originally posted by bravecoward bravecoward wrote:

OU has a clinic on campus. 


Neither of which bill as urgent or ER, and it was like 7 p.m. by the time I headed out to get well Dead
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Post Options Post Options   Thanks (0) Thanks(0)   Quote agentwhale007 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 4:39pm
On another note: Antibiotics.

On one hand, they make you feel better by getting rid of infection. On the other, they make you nearly crap your pants all day long.

The lesson: Life is a series trade-offs.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote brihard Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 4:42pm
Originally posted by agentwhale007 agentwhale007 wrote:

On another note: Antibiotics.

On one hand, they make you feel better by getting rid of infection. On the other, they make you nearly crap your pants all day long.

The lesson: Life is a series trade-offs.

Yup. They kill the good butt-bacteria too. Hence the Hershey squirts.
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Yup, he actually said that.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jmac3 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 6:26pm
Your copay is $50 and $100? Gross.
Que pasa?


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Post Options Post Options   Thanks (0) Thanks(0)   Quote little devil Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 6:53pm
Originally posted by choopie911 choopie911 wrote:

My coverage zone is Canada.


I don`t think it`s as easy as that. That`s why I get travelers coverage when taking a trip to Banff.  I`m pretty sure you have to pay for your care until you can prove you are a resident of Canada. If I`m spending money on unneeded  coverage than that`s not cool.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote agentwhale007 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 7:28pm
Originally posted by jmac3 jmac3 wrote:

Your copay is $50 and $100? Gross.

When I'm in my designated coverage area, It's $20 for a normal visit. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stratoaxe Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 9:22pm
The trick to the ER is that the docs bill separate from the hospital in most cases. Generally, depending on the ER, the doctor handles his own billing, and may or may not be contracted with your particular insurance.

Which adds to the fact that ER cloaks are misleading. Generally in your paperwork it will lost various procedures that the insurance will and will not cover, percentages, so on and so forth. Since you never know what the ER will do to you, they have separate billing codes for all of these.

You can really get screwed in an ER, even with insurance.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GroupB Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 10:05pm
BEST HEALTHCARE IN THE WORLD
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ParielIsBack Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 10:15pm
Speaking of butt problems, mine's going crazy.  I have a feeling someone working in the school's dining hall didn't do such a great job washing their hands today.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote agentwhale007 Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 10:26pm
Originally posted by stratoaxe stratoaxe wrote:

The trick to the ER is that the docs bill separate from the hospital in most cases. Generally, depending on the ER, the doctor handles his own billing, and may or may not be contracted with your particular insurance. 
Which adds to the fact that ER cloaks are misleading. Generally in your paperwork it will lost various procedures that the insurance will and will not cover, percentages, so on and so forth. Since you never know what the ER will do to you, they have separate billing codes for all of these.

You can really get screwed in an ER, even with insurance.

Dead

Since I didn't get any blood work or X-rays I'm hoping it's not going to cost me anything more than the $100 I paid. 

And one of the things I signed said that anything else they did at the ER would be billed back to Cigna, and that was after she ran and verified my insurance. 

Now you have me spooked that I'm going to get a separate bill for something. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kayback Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2010 at 11:15pm
My local doctor has come up with an odd idea.

They used to bill at standard medical aid rates. Around R90 a visit, about $15. Because they were contracted to a specific medical aid everyone in the area on that medical aid went to them. They stretched your medical aid budget nice and far. After your doctor's portion was used up your payment went to about R230 a visit. That's what, $40?

So their new idea? Every visit is billed at R230 now, but after your budget is exhausted you get about 5 or 6 visits for free.

Seriously, how does that work?   

As a fellow "upper respiratory tract infection" sufferer, I feel yous pain. I'm currently shaking off this season change's bout of flu.

Get your doctor to give an pro biotic or pro flora when they give you an anti biotic as well. The anti's kill everything, but the pro:p reintroduce specific bugs. Often seen as a waste, but is indicated in controlling the squirts.
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