Now thats customer service.

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Well as some of you know I ordered a pair of headphones, they are
called Speedlink Medusa 5.1 They have 4 speakers in each ear pad, and a
mic attached to the headset. They also come with a headphone amp to
make the surround sound work. These headphones are only distributed in
the UK and in euro. So I had to pay some huge shipping fee's to get
them over here.

Well,
I got the headphones, and let me tell you, the audio quality is superb,
bass is incredible, and the surround sound (From what I can hear, is
precise) there was a problem though, The "front" plug (sends out put to
the Front speakers) on the amp was dead. So I send an email to the
company to see what they would say.. 

these emails all took
place withen 3 hours of the first email.... Incredible customer
service, It will be awsome is the new amp works correctly.

First email from me:

Well, First off I would like to say thank you, You got these headphones to me very promptly and in good condition...

However,
Everything looked good until I opened up the Amp box... I took out the
Amp and noticed that if I even slightly tilted it something inside the
box would rattle around, This was discouraging. indeed. I tested the
headphones out, and found they sounded great, and that everything was
fine, EXCEPT I could hear no front channels when conducting a speaker
test. So, I wanted to find out if the headphones front drivers were
dead, or if the Amp was messed up... I took the 1/8th headphone adapter
and plugged it into a headphones to RCA adapter... Then I took one of
the connetions that came with the box, and hooked it up to my PC,
idividualy I tested each driver (speaker) one by one, and found that
indeed ALL drivers worked correctly, and ALL were in good condition.
So, this means that that my front amp connection is dead..

I
am wondering what to do about this, If you guys could send me a new amp
or something? The headphones work, the amp deos'nt... what do I do? 

Anxiously awaiting a reply.

             Thanks

Reply:

Hi,

Have
you adjusted the front volume control situated on the headphones lead
itself. It comes a default set to CD Stereo with the front speakers
turned to zero.

Matt

reply from me:

Hi Matt,

Yes,
I have indeed experimented with the volume control on the lead, This is
one of the reasons I know all the drivers are working correctly, When I
was experimenting VIA RCA connecters I could turn down the volume and
turn up the volume on the front speakers, showing that they were indeed
working. Yes, I have checked them on DvD and CD, and niether have a
front channel when connected to the Amp...

I am Certian
the female analog reciever for the amp is dead, my tests have shown
that all drivers in the headphones are working correctly. However when
plugged into the Amp, all I get is centre's (Sound great) Back right,
back left (Sound great) and Sub Woofer (Sounds great) no fronts. Fronts
are active when I plug them into oh say.... The rear plugg, No driver
work when plugged into the 'front" plugg.

The problem
lie's withen the amp, not the headphones. As I said before, Out of the
box, Something inside the amp (I would venture to say the sound card)
was freely moveing about (you could hear it when you tilted the amp) I
dont know if that is commen, But it deos lead me to believe that mabye
the connection for the front channel came unsodered on the board. 

I
dont wish to return the headphones, since they work prefectly, However
the Amp is not working properly and I would like to have a amp that
works correctly so I can have surround sound.

Thank you for your service thus-far, Awaiting your reply.... 

reply from him:

Hi 

Not a problem, I can get our US support team to send you out a replacement Amp.

Once slight problem though. I cannot find an order in your name. Can you confirm how the headphones were ordered.

Many thanks

Matt
Medusa-USA

Reply from me:

Hi Matt,

Thats
understandable, these headphones were a gift from my grandmother. This
would have been the name, and address they were ordered too..

:::Grandmothers address::::

I
am wondering, If it would be possable for you to send them directly to
me, Though it is no problem if you would rather send them to the
original purchase address. If you can however send the Amp directly to
me, the adress is:

:::My address::::

His reply:

Hi

I
have passed your details onto our US support team and they are mailing
you out a replacement Amplifier either later today or tomorrow to the
following address...

::::My address::::

Please could I ask you to send the faulty unit back to them at this address....

::::address::::

If you let me know how much it costs you to mail it back I will send a payment to your PayPal account to cover it.

Please do accept my sincerest apologies for this problem. 

Kindest regards

Matt

My reply:

Hi Matt

Yes,
I will gladly send the faulty amp back to your provided address, I will
send it out apon recieving the new amp and verifing that it is in
working condition. I will let you know when I ship it back.

I
would like Thank you for the prompt, curtious emails, and great
customer care you have given so far, You have been by far one of the
best companies I have had the pleasure to work with. If the replacement
amp is properly working, I will gladly be reccomending the headphones
and your company to any one..

Many thanks, 

That was such a nice experiance lol, I plan on sending the amp back to him for free (that is, if the new amp works properly)