Press 1 if...
Printed From: Tippmann Paintball
Category: News And Views
Forum Name: Thoughts and Opinions
Forum Description: Got something you need to say?
URL: http://www.tippmannsports.com/forum/wwf77a/forum_posts.asp?TID=184242
Printed Date: 25 November 2025 at 1:05am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Press 1 if...
Posted By: WGP guy2
Subject: Press 1 if...
Date Posted: 14 January 2010 at 12:38pm
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Tech support really should have an option such as: "Press 1 if you're a computer literate person...press 2 if you need more detailed support". It's rather annoying spending twice as long talking to them because they just have to describe to me what the URL box looks like or they accuse me of logging out/in rather than restarting because it only takes 20 or so seconds for my computer to restart.  |
Replies:
Posted By: High Voltage
Date Posted: 14 January 2010 at 12:46pm
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I hated calling Comcast Support for that very reason. It got to the point I had like a 30 second greeting I always gave them so they would not try to hold my hand and walk me through basic troubleshooting that I had already done. Just reset the modem from your end, I didn't call you guys for anything I can do by myself.
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Posted By: Eville
Date Posted: 14 January 2010 at 12:59pm
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If they had that option, any old lady who knows how to forward a chainletter would think she is computer literate.
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Posted By: God
Date Posted: 14 January 2010 at 1:01pm
| LOL for having to call customer service. |
Posted By: Linus
Date Posted: 14 January 2010 at 1:07pm
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How about
"Pres 1 if you want to speak to a native English speaker that you don't have to ask to repeat themselves every other damn word" ------------- 
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Posted By: Eville
Date Posted: 14 January 2010 at 1:20pm
How about "Pres 1 if you live in Texas and need to get out more. Maybe then you will be used to hearing English spoken without a stupid hick accent and could actually understand it." I have had several foreign teachers, 2 of which are Indian, and can understand them just fine. I have never had a problem understanding a foreign tech support guy. Maybe you just don't have the IQ to understand English when you don't hear "get er dun" every 20 seconds. Since we all know you work in an ambulance, what are you going to do when you have a patient who isn't a white redneck? "Are you allergic to any medications? What? Sorry, you're not a native English speaker. Good luck." -------------
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Linus wrote:Posted By: Benjichang
Date Posted: 14 January 2010 at 1:38pm
-------------  irc.esper.net #paintball |
Posted By: Linus
Date Posted: 14 January 2010 at 2:01pm
Wow, what crawled up your ass and died? Holy hell. I haven't even lived in Texas for 4 years, so nice try insulting me there. I lived in the North longer then I've lived in the south. Hell I still have trouble understanding many Texans with their accent. I hope to God my IQ is well above what you think it is, otherwise my patients are SCREWED. And I've taken German, Spanish and French, so it has nothing to do with hating other people / languages / cultures. And I deal with just as many Spanish speakers as white trash as stereotypical rednecks and every other stereotypes. What they speak, how they speak it, where they live, and what they do has no bearing on how I treat them as a pt. Grow up kid. -------------
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Posted By: TinMan
Date Posted: 14 January 2010 at 3:14pm
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Press 1 for overreaction |
Posted By: Gatyr
Date Posted: 14 January 2010 at 3:37pm
Says the person who is too immature to deal with non-native-English speakers. ------------- 
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Posted By: Linus
Date Posted: 14 January 2010 at 3:43pm
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Yup, damn me for wanting to be able to understand what is said to me half the time. How immature, right? We should all just forget the phrase "Can you please repeat that?" as it obviously means you're a racist imbecile.
You guys are mistaking wanting someone who speaks clearer English with being intolerant to different dialects and accents. They aren't the same. -------------
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Posted By: Shub
Date Posted: 14 January 2010 at 3:52pm
Exactly...everyone thinks they are better at technology than they are. Everyone would press the button to escalate to 'experienced' support. |
Posted By: Gatyr
Date Posted: 14 January 2010 at 3:53pm
First, cover up your immaturity; replying with snide exaggerations doesn't exactly counter any allegations of being childish. Second, we might be mistaking you for the latter, but you definitely aren't making the case for yourself when you say things like:
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Posted By: God
Date Posted: 14 January 2010 at 4:00pm
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"Native english speakers" can have many different accents and dialects so you still will have the same problem. How about politely asking to be transfered to another customer service representative or hang up and call back instead complaining publicly to a bunch of strangers? Funny how I have never had a bad or unpleasant CS call. Sure I have not had issues resolved over the phone but communication was not ever a problem.
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Posted By: Linus
Date Posted: 14 January 2010 at 4:04pm
Fine, Native wasn't the correct word. But someone more understandable. I don't care if they have an accent or a certain dialect. We've ALL had those phone calls. Doesn't matter if it's to the pizza shop down the street, the Best Buy in the next city, or tech support in a different county-- You've spoken to someone that you had a tough time understanding. Hell, I suck at talking at times too.
I do sometimes ask to be transferred to level 2 support which tends to be the more articulate speakers. I've never hung up or been rude to one of the people. Even if I don't get someone that I can understand well I tend to stay on the phone and work through it. -------------
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Posted By: Benjichang
Date Posted: 14 January 2010 at 4:06pm
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I dunno, that's just a reality of modern American life. We all just have to be a little patient sometimes. Everyone's just trying to make a living.
------------- irc.esper.net #paintball |
Posted By: Hades
Date Posted: 14 January 2010 at 4:31pm
You haven't been rude to any person to their face (or over the phone) but you have just been publicly rude to them as exampled above. Perhaps I am one of those thick accented customer service reps that took your call? I did not voice any public complaints that you had a problem understanding English and that I had to "repeat every over word." You called the business looking for their help or service, perhaps it is you that has the problem and not whomever answered the phone. ------------- 
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Posted By: Hades
Date Posted: 14 January 2010 at 4:38pm
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I think what is unsettling to readers of this thread is that you work in an occupation in which you are charged with taking care of others but a the same time do not show the same care towards others in private (an anonymous public forum.) -------------
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Posted By: Linus
Date Posted: 14 January 2010 at 4:59pm
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Me being a conservative doesnt make me treat a democrat patient any different. Me with my abortion views doesn't make me treat an abortion patient with severe bleeding any different. Me with my illicit drug views doesnt make me treat the drug addict / overdoes patient any differently. Me being the non-gang banger doesn't make me treat the gang-banger shot in a drive-by any differently.
I have treated all my patients with the same niceness and diginty regardless of situation, even the ones I've had to physically wrestle and subdue, so to maintain that you or anyone else on this forum thinks my personal views makes me a bad caregiver is rather, well, ignorant to what a human being actually is. My views have no relation to my job, and my personal life has no relation to my professional life. -------------
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Posted By: Reb Cpl
Date Posted: 14 January 2010 at 5:02pm
I think whats unsettling is that he said (not well perhaps) that he'd like to be able to understand the people who are in a customer service position- a position where you are talking to people on the phone every day.....and somehow, in an effort to have something to do perhaps, he's been painted as an intolerant racist. ------------- ? |
Posted By: DaveEllis
Date Posted: 14 January 2010 at 5:08pm
| My favorite part about foreign customer service is that they pick an American name (I wonder if its assigned or if its like 6th grade Spanish class where you can pick yours). |
Posted By: Hades
Date Posted: 14 January 2010 at 5:19pm
Tell that to all the public officials or celebrities that have resigned their jobs/positions or made public apologies for comments/views. And while someone may claim that their private life does not reflect on their professional life, that is not how the rest of the world sees it. Ask Tiger Woods and the countless other people that thought the same thing. If a person believes or behaves a certain way in private, it will come out professional, eventually. Rude is rude no matter where it takes place. Also Reb, I didnt paint Linus as an intolerant racist. Others may have gone in that direction but my beef is that the comment was rude and I feel an apology is in order, especially after his clarification that each instance really was not that bad. I dont expect one since apologies are rare around here but I do think it would be appropriate. If someone calls a CS line and do not feel that they are getting what they need, ask for someone else's help. There is more than one way to help someone. If your not happy let them know politely and they will try to make things better by transferring the call or enunciating their words. If a CS rep is great with everyone else (aka... they still have their job) but one customer, then most likely it isn't the CS reps problem as long as the CS rep is polite and professional. -------------
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Posted By: Koolit32
Date Posted: 14 January 2010 at 5:34pm
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What just happened here? "Okay, I'm going to need you to press the 'Start' button at the bottom left corner of your screen, click "Run" and type SEE-EM-DEE-DOT-EEE-ECKS-EEE." |
Posted By: usafpilot07
Date Posted: 14 January 2010 at 5:41pm
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It's so cute how everyone on the forum gets more and more angsty by the day.
------------- Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo |
Posted By: Hades
Date Posted: 14 January 2010 at 5:44pm
Eh, I just have too much free time on my hands again.  -------------
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Posted By: mod98commando
Date Posted: 14 January 2010 at 8:52pm
I know a lot of people here like picking on Linus just for the sake of picking on him so I hope that's all it is. Otherwise, something is indeed seriously wrong with you guys. There is nothing wrong with wanting to be able to understand the person you're talking to. I had to call Microsoft because I couldn't activate windows online for a customer despite having a working internet connection and I ended up talking to an indian guy who was very hard to understand. Now, at school, we have a lot of foreign students and teachers so I'm usually pretty good at figuring out accents and dealing with it but this guy might as well have been speaking greek. I did eventually manage to hear a few key words to figure out what he was saying but it's still frustrating that after going through all the "press <#> for <blah blah>" prompts, you get connected to somebody that basically can't help you because they can't communicate with you effectively. I had to ask him to repeat himself a few times before I figured out that he was saying the servers were down. I wasn't rude about it or anything but it was annoying and would have been much worse if he actually had to walk me through something. Now, I strongly suggest you guys remove the sticks from your rears and quit being ridiculous. ------------- oreomann33: Everybody invades Poland Rofl_Mao: And everyone eats turkey Me: But only if they're hungary Mack: Yeah but hungary people go russian through their food and end up with greece on everyth |
Posted By: stratoaxe
Date Posted: 14 January 2010 at 9:28pm
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Judging someone by their race and wanting to be able to actually understand your tech support person are two radically different things. The whole racism thing is just getting sickening to me...you can't make an observation about anything remotely related to the subject of race without being branded a racist.
I find it laughable.
And how the hell could anyone feel that what Linus said was rude-I feel the exact same way. Part of the reason I hate Dell so bad is the fact that not only does their customer service consist of people that know barely anything about computers...I can't understand a damn word they say, and often times they have trouble understanding me. I have an ongoing joke with a friend of mine that I have a customer service language where I learn to rephrase things so that overseas customer service reps can understand me.
And the hypocrisy in these threads amaze me....I actually saw the words "stupid hick accent" used describing people in Texas. So it's okay to jump Linus's ass for some vague generalization by responding with a more specific, hurtful one?
I concur with Linus here-there's some growing up to do.
Of course I suspect half of you probably could care less what the subject was, as long as Linus says it you're going to tear it down to ridiculous levels. Because you couldn't possibly buy any of this crap. ------------- 
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Posted By: Rofl_Mao
Date Posted: 14 January 2010 at 9:35pm
What he said.^ |
Posted By: High Voltage
Date Posted: 15 January 2010 at 1:56am
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Too much white knight going on in here.
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Posted By: Reb Cpl
Date Posted: 15 January 2010 at 7:57am
It needs to happen sometimes. ------------- ? |
Posted By: High Voltage
Date Posted: 15 January 2010 at 10:15am
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That's debatable. I prefer users be able to defend themselves.
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Posted By: Reb Cpl
Date Posted: 15 January 2010 at 10:34am
Makes sense, but being able to doesn't equate to HAVING to. ------------- ? |
Posted By: scotchyscotch
Date Posted: 15 January 2010 at 2:40pm
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You guys are silly.
As a thick accented scot I'm often on the other end of the situation when im away from home it's a pain in the arse but people are usually polite about it.
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Posted By: __sneaky__
Date Posted: 15 January 2010 at 2:57pm
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I will need to get a hearing aid in the near future. At least you can hear and understand what most of the people you talk to are saying, stop whining and be grateful. ------------- "I AM a crossdresser." -Reb Cpl Forum Vice President RIP T&O Forum |
Posted By: mod98commando
Date Posted: 15 January 2010 at 10:19pm
Well, that sucks pretty hardcore, sorry to hear that dude. The inability of a tech support employee to communicate with their clients is still extremely frustrating though and I personally see that as a sign that the company cares more about saving money than satisfying their customers. Obviously, they need to make a profit but there has to be a balance between keeping your customers happy and keeping the CFO happy. ------------- oreomann33: Everybody invades Poland Rofl_Mao: And everyone eats turkey Me: But only if they're hungary Mack: Yeah but hungary people go russian through their food and end up with greece on everyth |
Posted By: Tolgak
Date Posted: 15 January 2010 at 10:55pm
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I try not to let it get to me. Usually if you're kind and try to work with the person, you'll get surprisingly more accomplished than you projected you would in a reasonable amount of time. I recently had to deal with a few people at an Indian call center, and while I had to rephrase many of the things I said, it didn't take me much longer to deal with them than I normally do for similar tasks speaking with native speakers. Maybe it's because I've had to deal with terrible accents a lot (me being a damn durty foreigner), but I never feel any more inconvenienced speaking to a non-native speaker than I do from having to call customer service in general. ------------- 
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Posted By: Mack
Date Posted: 17 January 2010 at 12:57pm
It's Linus; he could have said the sky is blue and someone would have accused him of being prejudice against smurfs*. (Is it a form of stereotyping to always assume the worst of Linus?) *Little blue losers that they are. ------------- 
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Posted By: slackerr26
Date Posted: 17 January 2010 at 6:37pm
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nice to have you back
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Posted By: Tolgak
Date Posted: 17 January 2010 at 6:49pm
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Ok, so a few hours ago I had to deal with Microsoft's CS, which was pretty much entirely outsourced to India. While I had to fight through walls of automated service systems, I eventually pressed 0 a lot until I got to an operator. I was kind and understanding of the language issue and the last technician that I spoke with took care of everything that needed to be done to make things right. It's really not that frustrating when you consider the same communications barriers happen with US reps who speak different dialects over the same static infected phone lines. -------------
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