Wow

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   Okay, I've stated more than a few times on here how great Tippmann customer service is.  I now have another story to back up these statements.

I was in the midst of downsizing my collection of paintball markers* and one of the markers on the list was my unmodified A5 (serial number 000372).  I finally decided to keep the A5; mainly because I've had it forever, it's always been reliable and my son still has the one with the next serial number.**

With this decision made, I nosed around my favorite paintball shop until I found an old original series A5 response trigger still new in the box.  Once installed, I started having feeding issues.

When I gave Tippmann a call and explained the problem they sent out a new base plate, spring and ratchet for the Cyclone free of charge, no questions asked.  (Should be here in 3-5 days.)  They also said to call back if these parts didn't fix the issue.

So . . . Tippmann customer service is still the best.

*The TM-7 went and the Tiberius 9 is on consignment at the local shop.  (I liked the Tib, but it doesn't suit my style and the Q-Loader mod I was working on ended up being unsatisfactory.)
**Yeah, I know; silly and sentimental.  So sue me.

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Mack Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Has no impulse! control Joined: 13 January 2004 Location: 2nd Circle Status: Offline Points: 9906	Post Options Post Reply Quote Mack Report Post Thanks(0) Quote Reply Topic: Wow Posted: 19 April 2010 at 11:34am
	Okay, I've stated more than a few times on here how great Tippmann customer service is. I now have another story to back up these statements. I was in the midst of downsizing my collection of paintball markers* and one of the markers on the list was my unmodified A5 (serial number 000372). I finally decided to keep the A5; mainly because I've had it forever, it's always been reliable and my son still has the one with the next serial number.** With this decision made, I nosed around my favorite paintball shop until I found an old original series A5 response trigger still new in the box. Once installed, I started having feeding issues. When I gave Tippmann a call and explained the problem they sent out a new base plate, spring and ratchet for the Cyclone free of charge, no questions asked. (Should be here in 3-5 days.) They also said to call back if these parts didn't fix the issue. So . . . Tippmann customer service is still the best. The TM-7 went and the Tiberius 9 is on consignment at the local shop. (I liked the Tib, but it doesn't suit my style and the Q-Loader mod I was working on ended up being unsatisfactory.) *Yeah, I know; silly and sentimental. So sue me.


oldpbnoob Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum Member Not old, Not noob. May be Dave's grandma Joined: 04 February 2008 Location: Yankee Stadium Status: Offline Points: 5676	Post Options Post Reply Quote oldpbnoob Report Post Thanks(0) Quote Reply Posted: 22 April 2010 at 11:46am
	I was amazed when they sent me a new board for a used A5 that I bought with a broken switch. Sorry to hear you are downsizing your collection. Out of curiosity, how did you like the TM7? One of the guys on the team I run with just bought a TM15. God that looks like anwieldly beast.
	"When I grow up I want to marry a rich man and live in a condor next to the beach" -- My 7yr old daughter.

Mack Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Has no impulse! control Joined: 13 January 2004 Location: 2nd Circle Status: Offline Points: 9906	Post Options Post Reply Quote Mack Report Post Thanks(0) Quote Reply Posted: 23 April 2010 at 11:20am
	^^^ I didn't like it. It's so light that it felt awkward both with the tank on gun and on remote line. The extendable stock felt flimsy and I always worried about breaking it. I can't stand safety full auto* and the trigger isn't sensitive enough to fire as fast in semi as I can get with the 'Cocker. *I assumed that I would just replace the board when a new one came out but I disliked the marker so much I decided to just get rid of it instead.


The Guy Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum Member Soup Can Guy Joined: 18 March 2004 Status: Offline Points: 6666	Post Options Post Reply Quote The Guy Report Post Thanks(0) Quote Reply Posted: 23 April 2010 at 12:25pm
	I'm amazed by the fact, of how little I have to call Tippmann Customer service. I even have an unstamped cyclone, and the old style ratchet, it was never an issue for me. I got an early release too.
	My Site

Flurry Members Profile Send Private Message Find Members Posts Add to Buddy List Member Joined: 27 January 2005 Location: North Dakota Status: Offline Points: 291	Post Options Post Reply Quote Flurry Report Post Thanks(0) Quote Reply Posted: 25 April 2010 at 9:22am
	I have never had to call them thus far and I have had my A-5 for about 9ish years.
	It sucks being antisocial alone.