Wow.. What horrible service (dell)

So yeah, from day one I have had trouble with the H key but have been able to put it back in....today it popped out and the metal bracket on the keyboard (it has three) one of them broke..I can't put it back in now. I called Dell up (Me and my Dad) and the guy is asking me to POP open the thing, to pop it open you have to first pop-open the Blue-Tooth + Wireless LED and extra LED panels....which is complete crap since we PAID for Onsite service, then he go's, "Well customers are can do somethings" Me and my Dad both can replace computer ram, hard-drives, and so forth, but on this XPS 1210 with the way it is designed neither of us feel confromtable.

The guys name is Jeremy he STILL wouldn't send someone out, and the strange thing is, He kept telling me is the plastic bracket broken? I told him many times, it is NOT THE KEY IT IS THE FITTING ON THE KEYBOARD, THE METAL BRACKET! Then he told me again to open it up, and I said "Why?" And he said, "So they you can fix it".... that's when I got silent... The friggin' bracket is GONE, it bent and fell off! So my dad got involved....

So my dad said to him  "You sent us a defective computer from day one, we paid for ONSITE Service and I have gotten it before, SEND SOMEONE OUT. This is JUST like Ford when they give us a bad radiator, and say "Sorry, here's a new radiator and some wrenchs to hook it up", If you do not send us a on-site we will get an attorney since you are NOT giving us the services that we paid for" The punk STILL wouldn't send someone out, So we asked to speak to his super-visor "He's not here" so my dad said "Tell him to call me on the home phone" then the guy said "OK, He will tommorow",

So then we got the annoying little pricks Code and Name so that we can report him.... I mean come on, we ordered a laptop that was VERY expensive (3,000+$) and paid for full support...yet they won't help? I have NEVER been this pissed at a company before! The support was HORRIBLE and the guy was an IDIOT...just letting you guys know Dell's service 

Edited by Mr. 47 - 28 September 2006 at 9:47pm

Paragraphs please.

Mr. 47 wrote: It don gon' ben paragarfed...

what the....

dell rocks...i love dell..(not sarcastic)

Mr. 47 wrote: hybrid-sniper wrote: Meh, you annoy me so I found that refreshingly amusing. Amusing that I spoke with a mentally challenged Dell Advisor who had no idea about the XPS line and the difference of the keyboards compared to Inspirions.....ok, that's great Hybrid.

Yeah... I don't care.

Meh? You don't have to "deal" with me in any form. Just let me say what I feel like saying and let it go.

Your dad sounds like the real retard here.

chills everyone, dell sucks. end of story. P.S. I hate mine.

Maybe this will explain what happend more..[22:29] EliteEagleX: Well, my H-Key bracket finally broke, from day one the H-key would pop out, and the H-Key itself is intact, the metal brackets on the Keyboard broke..
[22:29] EliteEagleX: so we call dell
[22:29] EliteEagleX: This dumbass jermy dosen't understand that it is the METAL bracket
[22:29] EliteEagleX: Then he finally gets it
[22:30] EliteEagleX: and is like "Well, just open up your computer.. put a flat-head on the side.. and PULL upward...)... that SIDE part has about 9 led lights, and three power status buttons
[22:30] EliteEagleX: The MX1210 is NOT user-friendly open wise, me nor my dad feel comfromtable opening it up
[22:30] EliteEagleX: So then we say "Why would we open it up.. we DONT HAVE THE BRACKET, it BROKE OFF"
[22:30] EliteEagleX: The guy then says "Customers can do somethings"
[22:31] EliteEagleX: We were both like.. "W.T.F"
[22:31] EliteEagleX: "We paid for complete coverage, we are both experianced in installing ram, harddrives, and cd roms in laptops, but on this one, we do not feel comfromtable opening up!"
[22:31] EliteEagleX: "Uh well.. we can't send someone out there"
[22:32] EliteEagleX: "We PAID for the contract plan for you to send someone out here when something wrong happens, do we have to get an attorney or do we have to send this computer BACK to you to do something?"
[22:32] EliteEagleX: "Uh...."
[22:32] EliteEagleX: "I don't know"
[22:32] EliteEagleX: "Hold on, (Puts on hold"
[22:32] SWSThunderStrike: lol
[22:32] EliteEagleX: ten minutes later "Uh.......so yeah, just pop it open"
[22:32] EliteEagleX: "WE ARE NOT DOING THAT, WE PAID FOR YOU TO COME OUT HERE, SEND SOMEONE OUT"
[22:33] EliteEagleX: then he stops talking
[22:33] EliteEagleX: my dad says this
[22:34] EliteEagleX: "You sent us a defective product, from day one we had trouble with the H-Key and now it dosen't even work, what you are doing is NOT in our contract, you are telling us to fix it, that is like if we had a bad radiator from general motors and they gvve us a new one with the tools and said, you can install it!" That's not exactly what my dad said.. he said something about screws lol, I'm just saying it completly wrong but you catch what I mean
[22:35] EliteEagleX: So then my dad got into the fact that they lied about the contract, the dumbass is like "Ok..." then my dad says "Can I speak to your supervisor?".... "He's not here right now" ... "Ok...tell him to call me asap"... "He'll call you tommorow.."
[22:35] EliteEagleX: We ended up getting the pricks name, and worker code
[22:35] EliteEagleX: god..
[22:35] EliteEagleX: such a bad first experiance >.<

Edited by Mr. 47 - 28 September 2006 at 10:37pm

Well, when I was 7, I went to a private school...the school required all students to own a laptop...by age 8 I was a Myst-Addict...if you know that game...my whole life has basically been around computers and technology.... not actually a good thing if you think about it, but that also means I learned alot, today I proved the teacher wrong Micro-Computers

Edited by Mr. 47 - 28 September 2006 at 10:39pm