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ISP Policy Opinions

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Snake6 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Topic: ISP Policy Opinions
    Posted: 20 November 2007 at 1:24pm

So I emailed my ISP yesterday, and got a lenghty email back. Frankly, I am pretty pissed off and I want to know ya'lls opinions on the issue.

I sent them this:

Originally posted by Email Email wrote:

Good Afternoon Sir or Mamm,

My name is LCpl***********, and I am the Assistant to the *************************t Officer at the Marine Corps Detachment Fort Leonard Wood. I would like to have the following ports opened on your switch in Building*******so that way I can receive the full benfit of the service that I pay for. If you have any questions please feel free to reply to this email or call me on my cell phone. ***********TCP Ports:

6667 - IRC
7000 - IRC
23 - Telnet
21 - FTP
3074- Xbox Live
11124 - Skype
443 - It says that this port is filtered/closed in any port scan I run, I can get to https:// sites, but I cannot use my tunneling client to get through to my box running SSH server back home.

UDP Ports:

88 - Xbox Live
3074 - Xbox Live

Thank you,

LCpl *****************
*************** 
***************
Fort Leonard Wood, Mo
****************

Here are some excerpts from thier reply:

Quote

TCP Ports:

6667 - IRC (Instant Relay Chat is primarily used for the transmission of copyrighted materials see http://www.jibble.org/irc-analysis/ but you can do a google search on “IRC used for illegal file sharing” & it should return about 482,000 references about it) (This port will remain closed)


7000 - IRC (Instant Relay Chat is primarily used for the transmission of copyrighted materials see http://www.jibble.org/irc-analysis/ but you can do a google search on “IRC used for illegal file sharing” & it should return about 482,000 references about it) (This port will remain closed)

I didn't realize IRC was a filiesharing system. Sounds like crap to but w/e.

Quote

11124 - Skype (I will quote Skype’s end user agreement & then expand on what it implies.)

Article 4 Utilization of Your computer

4.1 Utilization of Your computer. You hereby acknowledge that the Skype Software may utilize the processor and bandwidth of the computer (or other applicable device) You are utilizing, for the limited purpose of facilitating the communication between Skype Software users.

4.2 Protection of Your computer (resources). You understand that the Skype Software will use its commercially reasonable efforts to protect the privacy and integrity of the computer resources (or other applicable device) You are utilizing and of Your communication, however, You acknowledge and agree that Skype cannot give any warranties in this respect.

What this is saying is by installing Skype you are giving permission for others to process calls through your computer. Others includes countries & even terrorists. This itself would be enough to block this application but Skype has all the same properties a “Trojan” has except the end user is knowingly installing this virus

Terrorists are going to hack my computer with skype oh noez! I giggled at that one.

Quote

21 - FTP (FTP downloading is allowed however uploading is blocked because it has been abused by users sharing copyrighted material)

So the acts of a few idoits who cause an entire service to be closed ISP wide? ok...

Quote

I'm sorry to inform you that your port request cannot be approved at this time. This is due to the huge security risk it poses to our network as well as every guest at Ft. Leonard Wood. Most guests do not have adequate anti-virus/anti-highjack protection on their computers, so opening these ports on the firewall basically negates any protection provided for the guest and could likely result in massive infestation inside the network.  Because of that fact we must configure the network for the protection of all the guests inside the network.  These ports must remain closed for the safety of the users & the hardware used to supply internet access to your room.

Because we cannot control what software the guest in lodging elect to install we have to close all but the absolute necessary ports required for web browsing, email & VPN.

Quote

Most guests do not have adequate anti-virus/anti-highjack protection on their computers, so opening these ports on the firewall basically negates any protection provided for the guest and could likely result in massive infestation inside the network.

Since when is it the ISP's problem to protect their users from an outside attack? The last time I check, if you got hacked due to having insuffient security, it was because you were an idoit. Since when is it the ISP's place to tell people what they can and cannot do on the internet they pay for. If it illegal, report them but they have no right to block people who are doing legitimate buisness from continuing to do so.

I sent the ISP a reply. I'll post up what it says later.



Edited by Snake6 - 20 November 2007 at 1:28pm
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Da Hui View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Da Hui Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 1:40pm
You send them a polite email asking them to do what you pay them for, and give them reason; they reply saying that you are going to illegally download music, have your computer hijacked by Bin Laden, and put everybody in your building in danger from viruses? Wow.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mehs Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 1:41pm
If it were a non-military institution, wouldn't it be different?  
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 1:47pm

Originally posted by Da Hui Da Hui wrote:

You send them a polite email asking them to do what you pay them for, and give them reason; they reply saying that you are going to illegally download music, have your computer hijacked by Bin Laden, and put everybody in your building in danger from viruses? Wow.

Yeah, I was amazed.

This is what I sent back:

Quote

Can you set up port forwarding to a static IP that could be assigned to my computer alone, or place my computer in a virtual DMZ on a static IP? Neither of these methods can compromise network security to users other than myself (especially the DMZ as I would not even really be inside the network anymore) I am sure that my computer is equipped to deal with any attacks that might occur as my job is IT.
 
 I do not plan on using any of these ports for illegal activity, if I was I would have just found another way to do this and not taken the time to contact you. Also as you pointed out in the first reply, you have every right to contact the authorities if I was to do something illegal. If the main concern is security, a DMZ would not put anyone but myself at risk as I would have no access to the internal network once the computer is placed there. If you would like I can give you server names and addresses that I need to access to on the IRC, FTP, and SSH ports to let you see that my business is legitimate. I pay monthly for broadband internet access and I am not getting the access I pay for. I would greatly appreciate if you would work with me here as a fellow IT specialist in helping me get the access I need.
 
Thank You,
 
LCpl ************
 
 
I wanna see what bullcrap they come up with do tell me I cannot be in the DMZ.
 
Mehs, if it wasn't a military installation and the only way I could have internet access I would have already given them the finger and gone to another ISP.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote choopie911 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 2:22pm
No chance of switching ISP's?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Horsepower Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 2:45pm
Not to sound mean or anything, but you are not there to play Xbox live.

Come Get Some !
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Post Options Post Options   Thanks (0) Thanks(0)   Quote choopie911 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 2:57pm
Originally posted by Horsepower Horsepower wrote:

Not to sound mean or anything, but you are not there to play Xbox live.


Actually they are. Little did you know, the entire iraq occupation is taking place on Live. It's all just simulated. He's being left behind.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:04pm

Originally posted by choopie911 choopie911 wrote:

No chance of switching ISP's?

Nope, the barracks internet is monopolized by the MWR. It allows them to charge me extraobrinant fees for 256 up and down, with all these restrictions.

And Horsepower, shut up. This is my home internet and I can do whatever I want to with it. Go away.



Edited by Snake6 - 20 November 2007 at 3:05pm
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You got owned hard...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:11pm

The guy just sent me a reply:

I don't know whether he is an idoit, just trying to cyoa.

Quote

Sir,

 Ft. Leonard Wood is not set up to provide static addresses to any of the end users nor is it possible to provide you with DMZ access. Your statement “Neither of these methods can compromise network security to users other than myself (especially the DMZ as I would not even really be inside the network anymore)” couldn’t be further from the truth & let me explain why. Providing you with a static address or DMZ access does not isolate you, it just places you in a different subnet. Most network administrators carelessly assume this “separate network” provides them with true DMZ security. Some Administrators take short cuts & put servers in what they call a DMZ (all ports open) in the same subnet (big mistake hacked in less than 10 second). In a real DMZ there would be 2 firewalls one at the front of the network & one at the inside network with the servers needing DMZ access located in between. In your case we would have to isolate you from the rest of the network with another firewall & we cannot do that. Since we cannot offer you a static address or provide you with DMZ access I would like to suggest that you use a VPN to give you access with all ports open. Obviously this should be a VPN to one of your own personal servers because the military blocks all of these same ports on their networks. However there is a work around, you mentioned needing to SSH to one of your servers, port 22 (SSH) is open. As an IT specialist you know that setting up VPN access on any Linux platform is a piece of cake, once this is completed through SSH simple connect to your VPN & all ports to all services (Legal or not) will be accessible. As a last note your statement “Also as you pointed out in the first reply, you have every right to contact the authorities if I was to do something illegal” in not true on Ft. Leonard Wood as your identity is protected & we cannot do anything except turn your service off. I apologize about the inconvenience that this has caused you but the ports must remain closed.

So it isn't a threat to network security to VPN out to my nix box, but it is to open a port? What an idoit.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote choopie911 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:16pm
Call them, and talk to whoever is highest up.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote proteus316 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:19pm
I work tech support for multiple ISPs. Find a phone # and call in to get another tech helping you. They guy you're emailing isn't but there will be someone there that can help and that will, call until you find a tech who doesn't know what you're talking about and will just open the ports for you. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:32pm

Everyone I have called so far has said to put a request in writing to have the ports opened. They also keep a log of all the calls, so they would know something was up.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote choopie911 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:34pm
Originally posted by Snake6 Snake6 wrote:

Everyone I have called so far has said to put a request in writing to have the ports opened. They also keep a log of all the calls, so they would know something was up.



So ask to speak to their supervisor, and so on and so forth
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Post Options Post Options   Thanks (0) Thanks(0)   Quote proteus316 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:42pm
Who is your provider?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 3:43pm
Originally posted by choopie911 choopie911 wrote:

Originally posted by Snake6 Snake6 wrote:

Everyone I have called so far has said to put a request in writing to have the ports opened. They also keep a log of all the calls, so they would know something was up.



So ask to speak to their supervisor, and so on and so forth

I think the dude I talked to via email was the supervisor.

He signed it: Director of Network Operations

So who the hell would I go to, the owner?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 4:24pm

Originally posted by proteus316 proteus316 wrote:

Who is your provider?

Actual ISP is Embarq, the people I get the internet through is basecom.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote BARREL BREAK Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 4:26pm
Man, that is such BS. I feel for you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Snake6 Quote  Post ReplyReply Direct Link To This Post Posted: 20 November 2007 at 4:43pm
So if I am reading stuff this right, this is a violation of the Telecommunications and Opportunities Reform Act which states that consumers can access content and applications of thier choice. 
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