What’s up with Tippmann?

One of the cast  indexing pins  that  aline  the  Cyclone  housing  has  broken off.    Called  Tippmann.   They  would  not send  me a new  right  side  casting.   Said  I must  send  the marker to them!!!!   WOW!!   Have  purchased  and repaired  many  Tippmann  markers  through the years.   Never  had a problem  getting  replacement parts  especially  for an obvious  casting problem like this.   A-5  14months old.   Dual Palmer  Stabs,  Ttech  Vortex  mods,  Ape,  Palmer  QEV,   Polished  internals,  Freak, Hammerhead, Flatline, so on, so on. High dollar marker,  crappy casting.  Send them the marker?  "Right"!  Expected Tippmann to treat me better than this.  Any imput?

Uhh, send them the marker.. I sent my 98c in to have the powertube replaced and they sent it back, repaired, at no cost sans shipping.

Here's an idea, take off what you can if you are worried they'll break or steal your stuff...

There's a simple process for this kind of problem.

1. Take pliers

2. Bend over

3. Grab ahold of large stick up bum

4. Remove. May be more difficult for some than others.

5. ???

6. Profit

 

Seriously. Reciever halves go for $20, you honestly expect them to send you a whole new one without even checking your old one?

Well then just be so happy that they have treated you so well through the years.

If I'm right they ask for your name and address and probably keep into account how many things they have sent you.  They probably don't want you ripping them off any more (or to see if you have been or not).

So just send it in and prove to them that you are an honest and loyal customer.  It's the least you can do, especially considering they will fix it for free. But just because they have the best customer service in the paintball industry, but it doesn't mean they will send you tons of free stuff cause you say it's broken.

phil_stl wrote: Well then just be so happy that they have treated you so well through the years. If I'm right they ask for your name and address and probably keep into account how many things they have sent you.  They probably don't want you ripping them off any more (or to see if you have been or not). So just send it in and prove to them that you are an honest and loyal customer.  It's the least you can do, especially considering they will fix it for free. But just because they have the best customer service in the paintball industry, but it doesn't mean they will send you tons of free stuff cause you say it's broken.

You could, you know use the edit button.  But hey thats just me.

They sent me a whole valve assembly no questions asked.

I'll give Cedric or Stealth a call, they're over in Customer Service.  We'll see what we can do to help out a loyal customer.

Thanks very much  usafpilot07.

Any help is greatly appreciated!

Thanks for the heads-up here usaf, I've been running around alot lately and somehow missed this thread.

jimbo1: Things are pretty busy on tippmanns end, as we're gaining alot of new ground this year. As you know, in the not so distant past, we expanded to airsoft, released the triumph line, the C3, and now the X7.
With all these new developments and expansions, alot of new players (as always) are turning to tippmann for their gear. Since all these products are brand new for us, and dont have the years of use that our other markers do, we're still working out some issues with them. For this reason, we've had alot of parts in and out of our warehouses. It's getting to a point where we need the customer to send in their marker to ensure that 1) the problem really is what they think it is, and 2) that they are indeed requesting the piece they need.
Please don't take our request personally, it's just how we need to do things to ensure the best customer support that we can.

Again, my apologies, but please just do as the rep told you. We appreciate your interest in our products.

(PS, if you toss a note in with the marker saying "choopie sent me", or something along those lines, you should be able to get that little extra )

usafpilot07 wrote: jimbo1 wrote: Thanks very much  usafpilot07. Any help is greatly appreciated! I got ahold of one of the guys over in CS, but apparently Stealth no longer works for us.  I suppose it has something to do with the accident.  Anyways, Mike (choopie) should be contacting you pretty soon.  We've been swamped ever since my departments little mix up, so I don't know exactly how long it's going to take him.  Rest assured though, our customers are our first priority, and we want to make sure you are happy.

I'm actualy on vacation this week.




Typically speaking from our customer service standpoint, we will mail out smaller replacement devices for free with out question. Larger replacements such as the A-5 recievers we like to replace in the factory. It's not a question of if our loyal customers are being truthful, it is more of a on-going effort to redesign and reshape our future markers according to the past generations weaknesses. We study and note each larger scale defect in the markers we recieve for repair and try to take that into consideration each time we design a new marker.

We apologize for not exceeding your expectations for our repair services this time, but please understand it is for the on-going reliability of our future markers.


Rusty - *Stealth* - Shackelford
Tippmann - Customer Service & Equipment Repair.


Edited by *Stealth* - 19 February 2007 at 3:15pm